Help Desk Analyst

Job Title: NCFAST Help Desk Analyst Mid-App Support Location: Durham NC Duration: 12+ Months Pay Rate: $24/hr on w2 Visa: H1B, EAD Interview Type: In-Person NOTE: Some local travel may be required in performance of the work. Complete Description: This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hardware-based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues that cannot be resolved by front-line Help Desk staff, by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. Skills Matrix: SkillRequired / DesiredYears of experienceExperience and knowledge of browser-based applicationsRequired4 YearsExperience researching, analyzing and interpreting automated system problems.Required5 YearsExperience working in a Application/Production Support based (not hardware) help desk environment.Required4 YearsWorking knowledge of social services and subsidized Child Care / Providers.Desired3 YeasBroad knowledge of the CWIS/PATH NC application and functionality.Desired3 YeasExperience writing and running SQL queries.Desired5 YeasExperience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.Required3 Years Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Report this job

• Dice Id: eveva001
• Position Id: 8754699