Customer Service Manager / Office Manager

About Kalcare Medical Supplies: Launched in 2019, Kalcare Medical Supplies is a national online retailer, facilities, and wholesale supplier and contractor to several state government tenders all in the Medical Equipment space. Our clients include NDIS Participants, Plan Managers, Patients, Consumers, Hospitals, Aged Care Facilities, Pharmacies, and many more. We are an enthusiastic and pioneering team that is leading industry change in the Healthcare Industry. We offer our employees the opportunity to have a balanced work/life experience and contribute to the overall success of the company.In a huge growth phase, the business requires a Customer Service/Office Manager to help the take the company to the next level. With career progression possibilities this is a long-term and exciting opportunity for the right candidate to grow with the company. The Opportunity Based in Kalgoorlie WA, we are seeking a passionate, experienced Customer Service/Office Manager to lead our Kalgoorlie team and take our regional WA customer experience to the next level. As the new Customer Service/Office Manager , you’re not just managing a store—you’re making a difference. You’ll lead a dedicated team, connect with the local community, and empower customers with products that truly improve lives. If you’re a people-first leader with a strong Customer service/Office Manager background and a drive to grow in the Allied Health space, we would love to speak to you further about this opportunity. What your day looks like:

• Lead day-to-day showroom operations, including stocktakes, sales, and customer experience.
• Take ownership of your showroom’s overall performance and success.
• Manage a heavy administrative workload and ensure accurate processing of sales and hire agreements.
• Action quotes, purchase orders, invoices, shipping/distribution and other transactions.
• Follow up with suppliers and customers via email/phone to provide updates and resolve enquiries.
• Coach, roster, and develop your team to meet and exceed sales targets.
• Build community relationships and grow business opportunities.

Highly relevant tasks include:

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• providing direction and feedback to team members and assisting with recruitment.
• managing, motivating and developing staff providing customer services.
• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• liaising with other organisational units, service agents and customers to identify and respond to customer expectations.

What's in it for you:

• Monday–Friday, 9am–5pm schedule – no weekends or public holidays.
• Attractive salary package
• Extensive ongoing training, coaching and career development
• A supportive, inclusive and purpose-driven team culture

Job Types: Full-time, PermanentPay: $70,000.00 – $80,000.00 per yearBenefits:

• Employee mentoring program
• Professional development assistance
• Visa sponsorship

Work Location: In person