Garage Manager

Branch Manager – Automotive Industry (MOT Centre)
Location: Southampton
Salary: Competitive + Benefits
Job Type: Full-Time, PermanentAre you passionate about the automotive industry and ready to take on a dynamic and fast-paced role? Do you thrive in a busy, customer-focused environment? If so, we want to hear from you!We are a rapidly growing MOT Centre looking for an enthusiastic and energetic Branch Manager to join our team. As the Branch Manager, you will be responsible for managing the day-to-day operations, ensuring an efficient, high-quality service for all customers.Key Responsibilities:

• Manage and oversee the booking of MOTs, services, and repair work.
• Distribute and control the workload of a skilled team of technicians and MOT testers, maximising workshop efficiency and quality output.
• Ensure customers are kept informed throughout their vehicle’s service, from booking to completion.
• Handle customer queries with confidence, both face-to-face and over the phone, delivering exceptional customer service.
• Produce accurate invoices for completed work.
• Manage stock, including tyre orders and fast-fit parts, ensuring optimal stock levels.
• Lead and manage staff, promoting a positive, collaborative working environment.

Requirements:

• Proven experience in the Fast Fit/Retail Automotive industry, ideally in a similar management role.
• Strong knowledge of tyre fitting, service repairs, and MOT processes.
• Exceptional customer service skills with the ability to handle queries effectively and professionally.
• Experience in staff management and team coordination.
• Computer literacy is essential.
• Strong organisational and multitasking skills in a busy environment.

If you're looking to join a forward-thinking company with room for growth, we’d love to hear from you!

• Excellent communication skills, both verbal and written, with the ability to engage with diverse customers.
• Experience in sales management with a focus on achieving targets.
• Team management experience, demonstrating the ability to motivate and lead a team successfully.
• Multilingual abilities are advantageous for communicating with a broader customer base.
• Proficient in administrative tasks including report generation and record keeping.

If you are passionate about leading a team towards success while delivering exceptional service, we encourage you to apply for this exciting opportunity as our Branch Manager.Job Types: Full-time, PermanentPay: £33,348.00-£44,000.00 per yearBenefits:

• Company pension
• Employee discount
• Profit sharing
• Sick pay
• UK visa sponsorship

Experience:

• Organisational skills: 1 year (required)
• Sales management: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Work Location: In person