Facilities/Retail Manager

Facilities / Retail Manager – Full TimeSt Michael’s Golf Club – Little Bay, NSW
Salary: $85,000 - $95,000 per annum + superannuation
Position: Full-time, 38 hours per week
Location: Jennifer Street, Little Bay, NSW 2036St Michael’s Golf Club is seeking a dedicated and experienced Facilities / Retail Manager to oversee the operations of our professional golf shop and maintain the overall functioning of our facilities. This role plays a critical part in delivering exceptional service standards across both the retail and facilities arms of the business. Key Responsibilities:· Manage the day-to-day operations of the Club’s professional golf shop, including both in-store and online retail channels.· Supervise and train a team of up to 15 staff, ensuring smooth coordination of retail and facilities functions.· Oversee stock management including ordering, receiving, inventory tracking, and visual merchandising.· Select seasonal product ranges in consultation with suppliers and manage vendor relationships, including negotiating pricing and planning promotions.· Develop and monitor budgets, conduct financial forecasting, and implement cost-effective practices across both retail and facility areas.· Coordinate maintenance, cleanliness, and presentation of club facilities, including engagement of external contractors.· Responsible for managing the online retail shop, including website updates, stock control, and processing customer orders and deliveries.· Maintain compliance with workplace health and safety standards, including participation in first aid, fire safety, and emergency response training.· Lead marketing and communication efforts via social media (e.g., Instagram) and weekly newsletters to promote retail offerings and drive customer engagement.· Ensure a high level of customer service and satisfaction across all member and guest interactions, both in-store and online. Essential Criteria:· Minimum of 3 years’ relevant experience in a similar role, ideally within a retail, hospitality, or sports facility setting.· Demonstrated ability to manage both retail and operational aspects of a business.· Strong leadership and interpersonal skills, with experience managing and training staff.· Competence in stock control, budgeting, and customer service management.· Familiarity with digital marketing tools and online retail platforms.· Sound knowledge of workplace safety and facility operations. Desirable:· Formal qualifications in Business, Retail Management, or a related discipline.· Experience in the golf industry or with golf-specific merchandise is highly regarded.About Us:
St Michael’s Golf Club is one of Sydney’s most respected golf venues, known for its exceptional member experience and high-quality operations. We are seeking a passionate individual who is eager to grow with the Club and contribute to our mission of excellence.Applications close: 28 days from postingThis role is open to Australian citizens, permanent residents, and qualified overseas applicantsJob Type: Full-timePay: $85,000.00 – $95,000.00 per yearWork Authorisation:

• Australia (Preferred)

Work Location: In person