Associate Director, Out-of-Region, International, and Graduate Admissions

Job Description Summary

Saint Leo University is seeking a dynamic and strategic leader to serve as Associate Director of Out-of-Region, International, and Graduate Admissions. This critical role oversees recruitment and enrollment strategy across three key student populations: domestic students outside Florida and the Southeast, international students, and graduate students. The ideal candidate will bring experience in building data-driven recruitment strategies, managing complex CRM workflows, coaching recruiters, and fostering strong cross-departmental partnerships to drive enrollment growth.

Job Description

Duties and Responsibilities

Strategic Enrollment Planning

• Design and implement recruitment strategies for out-of-region domestic markets, international territories, and graduate programs.
• Align international recruitment with SEVIS/I-20 requirements, embassy protocols, and agent partnerships.
• Segment graduate outreach based on audience type, including working professionals, online learners, and international applicants.

* Application-to-Deposit Conversion Management

• Own the full funnel from inquiry through deposit for all assigned populations.
• Collaborate with Financial Aid, Graduate Programs, and DSO to coordinate seamless hand-offs.
• Monitor conversion rates and identify opportunities to improve yield and reduce melt.

Recruiter Oversight and Coaching

• Supervise recruiters focused on graduate and international markets.
• Monitor outbound calling efforts and provide real-time coaching and performance feedback.
• Train staff on cultural sensitivity, compliance issues, and best practices for audience-specific engagement.

CRM and Lead Management

• Oversee the full lifecycle of leads in the CRM, ensuring accurate data capture, segmentation, and follow-up.
• Build workflows for international and graduate-specific processes, including document verification and agent interactions.
• Partner with Marketing and Operations to ensure campaigns align with recruitment goals and audience behaviors.
• Counselor on Duty and Campus Engagement
• Serve on a rotating schedule as Counselor on Duty, supporting student visits, walk-ins, and tours.
• Handle complex questions from prospective graduate and international students.
• Maintain high-touch, solution-oriented service that reflects Saint Leo's values and student-first commitment.

Agent Relations and Partner Coordination

• Manage relationships with international agents, including onboarding, training, and performance tracking.
• Oversee agent invoicing and ensure application integrity and partner responsiveness.
• Foster engagement with international high schools and graduate program stakeholders.

Cross-Department Collaboration

• Collaborate with Operations on document processing and compliance workflows.
• Partner with Marketing on seasonal campaign timing and message development.
• Coordinate with Graduate Program Directors and Academic Affairs to ensure admissions messaging and requirements are current and accurate.

Data and Trend Analysis

• Monitor KPIs across territories and student types to inform decision-making.
• Analyze lead source effectiveness and enrollment outcomes by region and program.
• Present strategic updates and insights to institutional leadership.

Institutional Representation and Advocacy

• Represent Saint Leo at domestic and international recruitment events, virtual sessions, and conferences.
• Host campus visits for key international and graduate partners.
• Identify opportunities to enhance student experience and advocate for systems improvements based on applicant feedback.

Required Qualifications

• Bachelor's degree required; master's degree preferred.
• At least five years of progressive admissions or enrollment management experience, preferably including international and/or graduate populations.
• Demonstrated experience supervising staff and leading strategic recruitment initiatives.
• Proficiency with CRM systems (Salesforce preferred), and knowledge of SEVIS compliance and global admissions trends.
• Excellent written and verbal communication skills; culturally responsive and detail-oriented.?

To Apply: Submit your resume and cover letter. We welcome candidates who are strategic, compassionate, data-driven, and ready to make a difference. Why Work at Saint Leo? What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period 2025 ICUBA Benefits Guide_St Leo