Library and Customer Assistant - WMF3038e

Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.



Job details Job reference REQ00000018537 Date posted 25/06/2025 Application closing date 27/07/2025 Location PENRITH Salary £25,183 (pro rata) Package Contractual hours 0 Basis Part time Attachments Library and Customer Assistant - WMF3038e Job description Location: Penrith Library
Contract Type: Permanent
About this opportunity
Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?
We are seeking to recruit two energetic and highly motivated individuals, with great customer service skills, for two zero hours posts to support our hard working team in Penrith Library
The role is extremely varied and requires individuals to:

• Be the first point of contact for customers.
• Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
• Carry out general library duties, help with the security of buildings and basic health and safety tasks.
• Support a wide range of events and activities for all ages.
• Work as part of a team.

Who we are looking for…
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information
Closing date: 27th July 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.
Safer Recruitment & DBS At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role. Apply online Send to a friend