Disability Support Specialist

Work Type: Full Time Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond. WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care. At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time. Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN. Position Summary : The successful candidate will be required to perform reviews for eligibility of short term disability, assist with the management of sick leave attendance and manage short leave cases, as well as long term disability. The incumbent will manage return to work plans, offer support to staff who are off on sick leave and support them in a return to their duties. In addition, work with external service providers in the management of employees who are off from work due to illness/injury is also required. Responsibilities:

• Support the Occupational Health & Safety team with administration of the Hospitals of Ontario Disability Insurance Plan
• Support management and department leaders in application of attendance management and disability management policies and procedures;
• Liaise as needed with HR, employee relations, compensation and benefits, payroll, HRIS Analyst and centralized scheduling;
• Provide administrative support functions to attendance management program and disability management claims process;
• Communicate payable benefit eligibility information to employees;
• Interact in a positive and professional manner with the external partners and with employees at all levels of the organization;
• Contributes to ensuring there is a safe environment for patients, staff and visitors.

Position Requirements:

• Post-secondary education in Business Administration, Disability Management, Human Resources, Health Sciences or equivalent;
• Preference will be given to candidates with related work experience of five years or greater;
• Certification in case management, NIDMAR – or working toward this, is preferred
• Sound knowledge of legislation such as OHRC, OHSA, ESA
• Microsoft Office experience is required; experience working with Excel spreadsheets is required;
• Computer knowledge and/or experience related to HRIS system, ParkLane, Kronos, Access, and Crystal is preferred;
• Must demonstrate strong problem-solving and analytical thinking skills, and have a proven commitment to customer service;
• Accurate database entry experience along with an understanding of, and experience in, maintaining the integrity of a large database;
• Ability to complete assigned duties with minimal supervision and to communicate effectively in both oral and written form;
• Proven ability to troubleshoot employee and manager concerns effectively;
• Proven ability to maintain a high level of confidentiality and diplomacy;
• Ability to work collaboratively as a member of the Occupational Health & Safety team as well as independently;
• Excellent organizational, prioritization and time management skills and attention to detail; and
• Experience with and knowledge of the administration of collective agreements and respective legislation would be an asset.

Application Instructions: EMPLOYEES OF LEGACY ST. MARY’S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR. As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications. Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources. International Applicants If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions. We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.