Customer Service Representative

Job Summary: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, addressing customer inquiries, and resolving issues. Duties:

• Handle customer inquiries and complaints in a professional and courteous manner
• Provide product information and support to customers
• Process orders and track shipments
• Resolve customer issues and escalate as needed
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities to improve customer service processes

Experience:

• High school diploma or equivalent; Bachelor's degree preferred
• Strong communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Proficiency in customer service software and tools (e.g., CRM systems)
• Willingness to travel and work in different locations
• No prior experience required, but experience in customer service or related field is a plus
• Fluency in English

Benefits:

• Competitive salary, negotiable based on experience
• Opportunity for career advancement and immigration support for outstanding performers

Job Type: Full-timePay: $18.00-$23.00 per hourFlexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Work Location: In person