Italian Technical Support Specialist (2000€ sign on bonus) - Lisbon
Talents & Co.
Portugal
Information Technology
Job posted on July 9, 2025
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Job Description:
Job Title: Italian Technical Support Agent Location: Lisbon, Portugal Contract Type: Full-time, Permanent Start Date: June–July 2025 Language Requirement: Native or C2-level fluency in Italian
About the Role
We are looking for a dedicated and customer-focused Technical Support Agent fluent in Italian to join our team in Lisbon, supporting one of the world’s leading technology companies. In this role, you will be the first point of contact for Italian-speaking users, helping them resolve technical issues, answer product-related questions, and guide them through system troubleshooting. You’ll play a key role in delivering a high-quality customer experience and ensuring user satisfaction.
Key Responsibilities
Candidate Profile
What We Offer
If you're passionate about tech and enjoy helping others solve problems, we’d love to hear from you. Apply online or send your CV to: Mark.bishay@cbtalents.com
APPLY NOW
About the Role
We are looking for a dedicated and customer-focused Technical Support Agent fluent in Italian to join our team in Lisbon, supporting one of the world’s leading technology companies. In this role, you will be the first point of contact for Italian-speaking users, helping them resolve technical issues, answer product-related questions, and guide them through system troubleshooting. You’ll play a key role in delivering a high-quality customer experience and ensuring user satisfaction.
Key Responsibilities
- Provide technical support via phone, email, and chat in Italian
- Diagnose and troubleshoot hardware and software issues
- Guide users through step-by-step solutions using remote tools or clear instructions
- Escalate complex issues to the appropriate internal teams when necessary
- Keep accurate records of customer interactions and resolutions
- Stay up-to-date with product knowledge, company procedures, and service updates
- Ensure a high level of customer satisfaction by delivering timely and effective support
Candidate Profile
- Native or C2-level fluency in Italian
- Good command of English (B2 level or higher) for training and internal communication
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to remain calm and professional under pressure
- Previous experience in technical support or customer service is a plus
- Comfortable working in shifts, including weekends if required
What We Offer
- €2000 sign-on bonus
- Accommodation located 5 minutes from the site
- Competitive salary with performance-based incentives
- Full paid training and continuous development
- Private health insurance after the probation period
- Relocation package for international candidates (includes flight + temporary accommodation)
- Opportunities for internal growth within a global company
- A supportive and multicultural work environment
If you're passionate about tech and enjoy helping others solve problems, we’d love to hear from you. Apply online or send your CV to: Mark.bishay@cbtalents.com