Operations Engineer

Job Title: Operations Engineer Location: Des Moines, IA (Onsite) Employment Type: Contract (W2, 1099, H1B Transfer, US Citizen)
Please share your resume at aadesh@strongpoint.digital Job OverviewWe are seeking a highly motivated Operations Engineer to support and manage enterprise vendor applications, perform configuration and deployment activities, and provide infrastructure-level troubleshooting. The ideal candidate will have experience in application support, production operations, incident management, and Windows server environments, with a strong focus on system reliability, performance, and continuous improvement. Key Responsibilities

• Support, maintain, and manage vendor applications and packaged software solutions.
• Perform application configuration, setup, upgrades, and environment management activities.
• Monitor and support production environments to ensure system availability and operational stability.
• Handle system-level operations including deployments, releases, and incident resolution.
• Troubleshoot infrastructure-related issues across Windows server and network environments.
• Collaborate with development teams, infrastructure teams, and third-party vendors to resolve technical issues.
• Assist in root cause analysis (RCA) and implement preventive measures for recurring incidents.
• Support operational processes, change management, and release activities.
• Learn and support Formscape templates and Drools rules engine configurations.
• Ensure compliance with SLAs, operational standards, and security policies.
• Contribute to automation and continuous improvement initiatives.

Required Skills

• Experience in Application Support, Production Support, or Operations Engineering roles.
• Strong knowledge of Windows Server environments and networking fundamentals.
• Experience with application configuration, deployment, and environment management.
• Ability to troubleshoot and resolve production incidents effectively.
• Understanding of monitoring, incident management, and support processes.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Skills

• Knowledge of Drools Rules Engine.
• Experience with Formscape or similar document/template management tools.
• Basic scripting or automation experience (PowerShell, Batch, Python, etc.).
• Familiarity with ITIL processes and change management practices.
• Exposure to vendor-managed applications and enterprise support environments.

Experience Required

• 4+ years of experience in Operations Support, Application Support, or Production Support roles.