ICT / Tech Support Full Time

JB Hi-Fi Commercial is the business-to-business (B2B) division of JB Hi-Fi, designed to supply technology products and solutions to organisations such as schools, government departments, corporate businesses, and institutions. relationships to offer competitive pricing and streamlined purchasing solutions for large-scale and ongoing commercial needs across Australia and New Zealand.An ICT / Tech Support role at JB Hi-Fi Commercial (often called “ICT Support Technician” or “Technical Support Specialist”) usually involves supporting schools, businesses, and managed IT environments rather than working on the retail floor. Typical responsibilities include:

• Setting up and maintaining networks
• Troubleshooting PCs, laptops, printers, and servers
• Managing Microsoft 365 / Active Directory
• Supporting Wi-Fi, VLANs, DNS, DHCP, TCP/IP
• Configuring switches, firewalls, and wireless systems
• Handling helpdesk tickets and onsite support
• Escalating technical issues and documenting fixes
• Supporting virtualization platforms like VMware or Hyper-V

Skills commonly requested:

• Windows server/admin experience
• Networking knowledge
• Customer service and communication
• IT certifications (CompTIA, Microsoft, Cisco, etc.)
• Experience in education or business environments is valued

Pay: $4,800.00 – $5,500.00 per monthBenefits:

• Childcare assistance
• Housing allowance
• Life insurance
• Maternity leave
• Parental leave
• Professional development assistance
• Relocation assistance
• Salary packaging
• Visa sponsorship
• Vision insurance

Work Location: In person