CIS Test Lead / Manager (SAP S/4)

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ROLE: CIS Test Lead / Manager (SAP S/4)

DURATION: 12-mo

Location: Hybrid – ( Phoenix, Arizona 3–4 days onsite )

Status: c2c

Domain: Utility/Energy

Rate: 60-75hr

Visa: ONLY

Start:             ASAP - 05/18/26

• MUST BE LOCAL TO Phoenix, Arizona area ***

Role Summary

The successful candidate will lead end-to-end testing activities for a Customer Information System (CIS) implementation or enhancement, ensuring system quality, data integrity, and business readiness prior to deployment. This role exists to provide structured test leadership across functional, integration, and user acceptance testing phases, reducing risk to billing, customer experience, and revenue operations. Scope includes test strategy development, coordination across business and IT teams, defect management, and executive-level reporting of testing progress and risks.

Experience

Required Qualifications

• 5–7 years of hands-on experience in testing, with at least 2–3 years in a lead or manager role
• Experience supporting CIS implementations or large-scale enterprise system testing
• Proven track record managing testing across complex, cross-functional environments

Technical / Functional Skills

• Strong experience with test management tools (JIRA, ALM, Azure DevOps)
• Deep understanding of testing lifecycle, defect management, and QA best practices
• Knowledge of utility industry processes, particularly Meter-to-Cash

Education / Certifications

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
• Preferred: ISTQB, PMP, or Agile/Scrum certification
• Preferred Qualifications
• Experience with Oracle CC&B, SAP IS-U, or similar CIS platforms
• Prior consulting experience in utility or regulated environments
• Experience working in large-scale transformation programs
• Assumptions & Dependencies
• Availability of business SMEs for UAT participation
• Stable test environments and timely data provisioning
• Coordination with system integrators and third-party vendors
• Alignment with overall CIS program timeline and PMO governance

Functional Responsibilities

Scope of Work / Key Responsibilities

• Lead and manage all phases of CIS testing (SIT, UAT, regression, and cutover validation)
• Develop and execute comprehensive test strategies, plans, and test cases aligned to business requirements
• Coordinate with business SMEs, IT, and vendors to validate end-to-end Meter-to-Cash (M2C) processes
• Oversee defect management lifecycle including triage, prioritization, and resolution tracking
• Ensure test data readiness, environment stability, and alignment with deployment timelines

Performance & Reporting

• Track and report on testing progress, defect metrics, and readiness status
• Develop dashboards and scorecards to provide visibility into test execution and quality trends
• Provide risk-based insights and recommendations to program leadership
• Deliver executive-level summaries on testing status, key risks, and go-live readiness

Governance & Process

• Establish and enforce testing governance, standards, and entry/exit criteria
• Ensure alignment with program PMO and overall project governance structure
• Identify gaps in testing processes and recommend improvements
• Support audit and compliance requirements related to system validation

Tools, Methods, and Best Practices

• Experience with test management tools (e.g., JIRA, HP ALM, Azure DevOps)
• Strong understanding of structured testing methodologies (Waterfall, Agile, or hybrid)
• Familiarity with CIS platforms (e.g., Oracle CC&B, SAP IS-U, or similar)
• Knowledge of utility Meter-to-Cash processes (billing, metering, collections, customer service)

Stakeholder Engagement

• Interface with business stakeholders, IT teams, vendors, and program leadership
• Facilitate testing workshops, defect triage sessions, and readiness reviews
• Provide clear communication across technical and non-technical stakeholders
• Support executive communications and steering committee updates

Expected Deliverables

Deliverable #

Deliverable Name

Description

Due Date

Frequency

1

Test Strategy & Plan

Comprehensive testing approach, scope, and timelines

Early Phase

One-time

2

Test Execution Reports

Status of test cycles, defects, and progress

Ongoing

Weekly

3

Defect Management Dashboard

Tracking and analysis of defects and resolution status

Ongoing

Weekly

4

UAT Readiness Assessment

Evaluation of business readiness for go-live

Pre-Go-Live

One-time

5

Go-Live Recommendation

Final assessment with risks and mitigation strategies

Pre-Go-Live

One-time

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