Student Complaints and Conduct Manager

Chief Student Officer Location: Aston University Main Campus
Salary: £38,784 to £46,049 per annum
Grade: Grade 08
Contract Type: Permanent

Basis: Full Time
Closing Date: 23.59 hours BST on Saturday 30 May 2026
Interview Date: To be confirmed
Reference: 0480-26
Release Date: Saturday 16 May 2026
We are seeking a highly skilled and motivated individual to join our Student Conduct, Complaints and Appeals team. This pivotal role is responsible for managing a varied caseload of complex and sensitive student matters, ensuring all cases are progressed efficiently, fairly and in full accordance with University policies, procedures and regulatory requirements. As a trusted adviser to students, senior academic leaders and Professional Services colleagues, you will provide authoritative guidance, support high‑level decision‑making and contribute to the ongoing enhancement of our processes and service delivery. The post holder will also provide line management to designated team members, fostering a collaborative, high‑performing and supportive working culture. What we offer:

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available
• Further information on our Benefits and Rewards can be found here.

This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa
The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions. Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston Guidance on AI-Assisted Applications
While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities. We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles. If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk