Service Advisor

MTC Northwest currently have an opportunity for a Service Advisor to join our team at our DAF & MAN Dealership in Knowsley Liverpool. As a Service Advisor, you will be a vital link between our customers and the service department. Your role will include managing customer enquiries, coordinating vehicle bookings for service/repair and providing updates. The successful applicant will be highly organised and able to multi-task whilst working proactively. Excellent communication skills, impeccable telephone etiquette and the ability to organize a busy email inbox is required. We operate a busy service reception department and so require someone who is able to be self-motivated and can learn a variety of processes. Duties

- Interact with customers to understand their vehicle service needs

- Schedule service appointments and manage the service diary

- Communicate service recommendations to customers clearly - Use dealer management software (POWER) - Raising reservations and job card

- Provide estimates for repairs and maintenance

- Liaise with the workshop to ensure timely completion of work

- Handle cash transactions and process payments accurately

- Upsell additional services or products where appropriate Essential

- Strong customer service skills with a friendly and professional manner

- Basic mechanical knowledge to understand vehicle maintenance requirements

- Ability to upsell services or products to enhance customer experience -Proficient in Microsoft products, word, excel, outlook - Must be able to work under your own initiative and as part of a team Company Benefits - Annual profit share bonus scheme - Performance related quarterly bonus scheme - Medical health care scheme - Company pension - Company events (horse racing, Barcelona trip, Charity events, Nice trip, Golf days, Christmas events, etc) - Life insurance - On site parking Previous dealership/transport industry experience preferable. Job Types: Full-time, Permanent Pay: £28,000.00-£32,000.00 per year Additional pay:

• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• UK visa sponsorship

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Application question(s):

• Please describe your previous service advisor experience.

Experience:

• Dealership: 1 year (preferred)
• Service Advisor: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person