Vacancies

Dynamics CRM Functional Consultant

Dynamics CRM Functional Consultant
Primis

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London, England, United Kingdom
Classification symbol Information Technology
Job posted on February 4, 2025
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Job Description:
Primis are currently partnered with a leading IT consultancy who are seeking a skilled and experienced MS Dynamics CRM Functional Consultant to join our team. The ideal candidate will have a strong understanding of Microsoft Dynamics 365 Customer Engagement (CRM) and a proven track record of delivering high-quality solutions to meet business requirements. This role involves working closely with stakeholders to analyze business processes, design CRM solutions, and provide ongoing support and enhancements.

Key Responsibilities:

Collaborate with business stakeholders to gather and analyze requirements, translating them into functional specifications for Dynamics 365 CRM solutions. Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service, etc.) to align with business needs. Provide expert guidance on best practices and system capabilities to optimize CRM functionality and user experience. Work closely with technical teams to ensure seamless integration with other business systems.

Conduct user training and create documentation to support end users and stakeholders. Perform data migration, mapping, and cleansing activities as part of CRM implementation. Assist in the development and execution of test plans to ensure quality and performance standards are met. Stay updated with the latest Microsoft Dynamics 365 features and industry trends to provide recommendations for continuous improvement. Provide post-implementation support, troubleshooting, and ongoing system enhancements.

Required Skills and Qualifications:

Bachelor's degree in Information Technology, Business, or a related field. Minimum of 3-5 years of experience working as a functional consultant with MS Dynamics 365 CRM. Strong understanding of Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service). Hands-on experience with system configuration, workflows, business rules, and Power Platform (Power Automate, Power BI, Power Apps). Knowledge of data management and migration strategies.

Excellent communication and stakeholder management skills. Ability to work independently and collaboratively in a team environment. Strong analytical and problem-solving abilities. Certification in Microsoft Dynamics 365 is a plus.

Preferred Qualifications:

Experience working with Agile or Scrum methodologies. Familiarity with Dynamics 365 integration with third-party applications. Knowledge of SQL, SSRS, and other reporting tools. Understanding of security roles and access management within Dynamics 365.

What We Offer:

Competitive salary and benefits package. VISA sponsorship Opportunities for professional growth and certification. A dynamic and collaborative work environment. Flexible work arrangements. Interested? Quick apply!
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