Recruit, train, assign tasks, and monitor staff performance to ensure smooth and efficient store operations.
managing daily store operations, supervising staff, supporting customers, maintaining stock levels, and helping to maximise sales and customer satisfaction.
Work with staff to provide customers with clear information about mobile phones, accessories, tech products, repairs, special promotions, and offers.
Ensure adequate stock levels are maintained, manage inventory efficiently, and make sure products are available for customers.
Handle customer complaints, queries, and issues relating to sales, services, repairs, and products in a professional manner.
Maintain financial records, oversee daily transactions, and ensure proper cash handling and payment procedures.
Monitor store security arrangements and ensure company policies are followed at all times.
Approve payments for received supplies and assist with supplier-related matters.
Help determine product pricing, discount rates, promotional offers, and credit terms where applicable.
Evaluate product quality and ensure products are displayed effectively to attract customers and maximise sales.
Support advertising, merchandising, and display techniques to improve store performance.
Ensure the store is clean, organised, and presented to a high professional standard.
Requirements:
Previous retail, mobile phone, electronics, or customer service experience preferred.
Experience in supervising or managing staff would be an advantage.
Strong communication and customer service skills.
Good organisational skills and ability to manage stock and daily store operations.
Confident in handling customer complaints and resolving issues professionally.
Basic understanding of sales targets, pricing, promotions, and financial records.
Reliable, punctual, and able to work independently as well as part of a team.
Good knowledge of mobile phones, accessories, gadgets, or technology products is preferred.