Sports Retail Customer Service Agent – French Speaker

Are you passionate about fashion and sportswear? A leading sports retail brand is looking for French-speaking customer service talent to join its Lisbon team. You will be responsible for assisting customers, solving their inquiries, and ensuring their satisfaction while representing a high-quality global brand. Your responsibilities and impact as a Sports Retail Customer Service Agent will be:

• Guiding and advising customers across different channels (phone, email, social media)
• Providing accurate and professional answers to customer questions and concerns
• Identifying new business opportunities through cross-selling and up-selling
• Troubleshooting customer issues calmly and effectively to enhance their shopping experience
• Collaborating with internal departments to escalate and resolve complex cases

Skills, qualifications and interests you need to succeed in this role:

• Native level of French and at least B2 level of English
• Understanding of the importance of customer experience
• Strong listening, communication, and interpersonal skills
• Energetic, innovative, and proactive in problem-solving
• Enthusiasm for intercultural communication and expatriate life
• Already living in or willing to relocate to Lisbon for an international career

What’s in it for you?

• Contract type: 12-month contract, renewable
• Working hours: Full-time, 40h/week, rotating shifts Monday to Saturday, 7 am – 10 pm
• Training: Fully paid, approximately 3 weeks

Additional perks:

• Private health insurance from day one
• International environment with team-building events and multicultural colleagues
• Relocation package for international candidates

Your Future CompanyThis multinational company has more than 50,000 employees supporting over 500 globally recognized brands. Combining technology with human touch, it has built worldwide credibility in customer service outsourcing. In its Lisbon hub, it continues to welcome new international talents to deliver first-class support experiences.