Administrative Support Officer

We're looking for an experienced Administrative & Customer Support Officer (Spanish speaker) to join our team at Lawrence Migration in Melbourne, Australia. Do you have experience assisting clients, managing administrative tasks, and resolving customer issues with professionalism and empathy?
If you enjoy helping people, handling enquiries, and ensuring a positive client experience, this opportunity is for you. What the role involves:

• Providing administrative support across daily office operations
• Managing customer enquiries in English and Spanish (phone, email, and in-person)
• Handling refunds, customer complaints, and service feedback in a professional and solution-focused manner
• Supporting clients by providing clear information and maintaining smooth communication
• Coordinating documents, follow-ups, and general administrative duties

What we offer:

• Competitive salary based on experience
• Flexible work arrangements (part-time or full-time)
• A dynamic and supportive work environment
• The opportunity to assist Spanish-speaking clients and make a meaningful impact

Requirements:

• Fluent in English
• Strong customer service and communication skills
• Ability to manage difficult situations with patience, clarity, and empathy
• Previous experience in administrative support or customer service

If this sounds like you, we’d love to hear from you.
Please send your CV to: hr@studyfirstgroup.com.au Join Lawrence Migration and help us support individuals and families pursuing new opportunities in Australia. Job Types: Full-time, Part-time Pay: $25.13 – $40.95 per hour Benefits:

• Employee discount
• Visa sponsorship

Work Authorisation:

• Australia (Required)

Work Location: In person