Product Service & Support Engineer

Our BusinessPulsar Measurement is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.Join us on this exciting journey, as we continue to expand our business. Your RoleTo provide the highest level of remote technical support for Pulsar customers and deliver on-site services safely and efficiently. Your Responsibilities

• Provide remote technical support for Pulsar products via telephone, email, Teamviewer, MS Teams and other platforms.
• Carry out on-site services (commissioning / service / health check / breakdown / training) of Pulsar Measurement products installed at customer locations.
• Identify opportunities for repeat site service business at customer locations.
• Identify and feedback any trends with the use or behavior of Pulsar equipment through site services or remote technical support.
• Resolving technical customer queries liaising with Sales / Quality / R&D / Product Management teams as necessary.
• Assist with testing new product developments as required
• Assist with processing equipment returned for repair as required.
• Feedback any updates in H&S practices required for site activities in target industries.
• Provide VOC feedback to Product Management / Quality / Engineering teams for product enhancement or NPI purposes.

TravelTravel is estimated to be no greater than 80% of the working week. Travel includes but is not limited to UK customer locations, and overseas distributor/customer locations Your background

• Excellent communication skills.
• Technical electrical/electronic engineering background. A formal qualification preferred.
• A sound, logical approach to learning and problem solving.
• Good understanding of industrial measurement equipment and measurement techniques.
• Experience servicing/repairing electrical equipment
• Good understanding of on-site health and safety requirements employed throughout target industries.
• Ability to safely work alone and with others as part of a team.
• Confident and calm telephone manner.
• Full Driving Licence
• Good time management and planning skills

Our pledgePulsar Measurement recognizes that an inclusive and diverse workplace, where all employees feel respected, valued and able to achieve their full potential is vitally important. Not only does it inspire creativity and collaboration, it’s good for our business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.TASi Measurement is a global and diverse organization. We are committed to an inclusive workforce that fully represents our many different cultures, backgrounds and viewpoints. Together, we want a workplace where all our employees feel valued and appreciated, and an environment where nothing limits our creativity, innovation or success.Job Types: Full-time, PermanentPay: £39,500.00 per yearAdditional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bereavement leave
• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• UK visa sponsorship

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Malvern WR14 1JJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Electrical engineering: 1 year (preferred)
• H&S: 2 years (preferred)
• Industrial measurement equipment & techniques: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (preferred)

Willingness to travel:

• 75% (required)

Work Location: In person