Senior Partnership Manager

About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position can be based in either our San Francisco office or our new New York City office.About the RoleAs a Senior Partnership Manager on the External Partnerships team, you will play a key role in strengthening and growing Taskrabbit’s most important retail partnerships in the delivery and home services space. You’ll act as the strategic owner of partner relationships at the corporate level, ensuring partner needs are met, owning partner performance across delivery and assembly operations, and joint initiatives drive measurable revenue and volume growth.In this role, you’ll translate partner goals into actionable plans, collaborate closely with cross-functional teams (Operations, Product, Marketing, and Support), and help shape the playbooks, processes, and insights that support scalable partner success. This is a hands-on, relationship-driven role ideal for someone with 4–8 years of experience who is energized by problem-solving, communication, and building trusted external relationships.What You’ll Work onPartner Relationship Management

• Own day-to-day partner relationships across corporate stakeholders, priority stores, and internal teams.
• Support new partner launches, onboarding, and training to ensure adoption, operational readiness, and high partner satisfaction.

Operational Excellence & Issue Resolution

• Monitor partner performance, identify operational gaps, and work with internal teams to resolve issues around fulfillment, delivery quality, customer experience, and product/tool usage.
• Conduct partner audits to gather insights, strengthen relationships, and drive improvements in processes and in-store execution.

Business Growth & Strategic Initiatives

• Analyze booking, revenue, and volume trends to surface insights and opportunities for growth.
• Support cross-functional initiatives like new product rollouts, pricing changes, new operational flows, and partner-specific experiments that drive incremental volume.
• Own account-level planning aligned to partner and company growth priorities.

Communication & Reporting

• Own partner-facing communication, including business reviews, reporting, and operational updates.
• Summarize data, feedback, and learnings for leadership to shape strategy and decision-making.

Process Building & Continuous Improvement

• Contribute to internal documentation, Partner Playbooks, training material, and scalable processes for future hires and cross-functional teams.
• Provide feedback to Product and Ops to influence prioritization and improvements across our partner-facing tools and experiences.

Your Areas of Expertise

• Account & Partnership Management - Building and maintaining strong relationships with corporate stakeholders and store-level teams to drive adoption, alignment, and long-term success.
• Cross-Functional Collaboration - Working seamlessly with Operations, Product, Marketing, and Support to deliver partner value and resolve issues quickly.
• Operational Problem-Solving - Diagnosing root causes in fulfillment, delivery quality, booking flows, or partner experience and driving corrective actions.
• Data-Driven Insights - Interpreting revenue, and performance trends to inform strategy, identify growth opportunities, and prepare partner-facing narratives.
• Project & Launch Management - Supporting partner launches, process rollouts, and strategic initiatives while coordinating communication and timelines.
• Process & Playbook Development - Creating and maintaining scalable documentation, onboarding materials, and best practices for both internal teams and partners.
• Communication & Presentation Skills - Crafting clear updates, business reviews, newsletters, and operational guidance tailored to different audiences.

Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $106,000 - $141,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names. Please note: Taskrabbit is able to support H-1B visa transfers under certain circumstances. However, we are generally unable to provide initial sponsorship for candidates requiring a change of status (e.g., converting from F-1 OPT to H-1B).