Ocean Export Specialist

🌍 HAM Customer Service Representative (Export)
📍Hamburg , Germany | 🕓 Full-timeJoin our dynamic logistics team and take ownership of end-to-end import operations for our valued customers. As an HAM Customer Service Representative, you’ll be the key point of contact ensuring smooth shipment handling, timely communication, and accurate documentation across global trade flows.
Role and Responsibilities:

• Follow-up on operational export flow (Primary Job Function):
• Process supplier bookings and inform overseas stations when applicable.
• Process carrier bookings based on vessel schedule and rate agreements.
• Process export customs clearance with suppliers and customs broker.
• Process pre-carriage with selected trucking vendors.
• Process HBL/MBL draft instructions.
• Process final BL’s after confirmation and vessel sailing.
• Process AP/AR billing to complete the files.
• Create complete pre-alerts to overseas stations and customers.
• Report all kind of exceptions to customers or counter offices.
• Update milestones timely in the system.

• Follow-up on cross-trades flow (Primary Job Function):
• Closely monitor information flow and milestones from origin and destination office.
• Inform customer about schedules and exceptions.
• Complete AP/AR billing as per company standard.

• Follow-up on operational import flow (Back-up task only):
• Check and confirm bookings with customers.
• Provide carrier booking instructions.
• Check pre-alerts for complete information and inform customers.
• Check vessel arrival status and inform arrival notices to customers.
• Check the HBL/MBL status to ensure proper release of shipments.
• Prepare customs clearance in a timely and accurate manner.
• Prepare trucking orders in a timely and accurate manner.
• Collect POD’s after delivery is completed.
• Report all kind of exceptions to customers or counter offices.
• Update milestones timely in the system.
• Update all PO’s for vendor payments timely in the system.
• Create and send invoices for timely and accurate billing as per company standard.

• Other Important tasks in the job scope:
• Ensure completeness of files (digital and hardcopies).
• Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
• At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
• Support (inside) sales with obtaining or quoting rates when requested.
• Prepare or verify reports after request from management.
• Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.

Why Join Us

• Be part of a collaborative international logistics network.
• Work in a fast-moving environment with opportunities for growth.
• Enjoy a supportive culture that values initiative, accuracy, and teamwork
• We offer a competitive package that includes health insurance allowance, performance bonus, and an international working environment. For highly qualified candidates, we are also able to provide work visa sponsorship.