Travel Desk Manager

Job Title: Travel Desk Manager Role OverviewResponsible for managing the travel desk operations within the company, ensuring efficient coordination of guest transportation and travel-related services while maintaining high standards of customer service. Key Responsibilities

• Coordinate and manage guest travel arrangements, including airport transfers and local transport
• Provide travel assistance and information to guests in a professional and timely manner
• Oversee daily travel desk operations to ensure smooth and efficient service delivery
• Liaise with external transport providers and vendors to arrange services and maintain standards
• Monitor bookings, schedules, and service quality to ensure accuracy and reliability
• Handle guest enquiries, requests, and complaints in line with company standards
• Maintain records of travel arrangements and ensure compliance with company procedures
• Support cost control by managing bookings in line with agreed rates and budgets

Requirements

• Previous experience in travel coordination, concierge, or hospitality services
• Strong organisational and communication skills
• Ability to manage multiple bookings and priorities effectively
• Customer-focused approach with attention to detail
• Proficiency in booking systems and standard IT applications

Additional Information

• The role may require flexibility in working hours, including weekends and public holidays
• The position involves regular interaction with guests, suppliers, and internal teams

Job Types: Full-time, PermanentPay: £38,000.00 per yearBenefits:

• On-site parking
• UK visa sponsorship

Work Location: In person