Appeals, Admin & People Manager

About Carflow
Carflow is a growing UK car park management company supporting landowners and hundreds of thousands of motorists nationwide. Using advanced ANPR technology, we provide full-service car park management for landowners that maximises revenue and space utilisation, supported by detailed statistical performance reporting. We’re committed to fairness, transparency and excellent customer care — backed by strong Trustpilot and POPLA ratings.Our small London office is the operational centre of the business and a close-knit, supportive environment for a growing team.Why Work With Us
At Carflow, great people drive our success. In this role, you’ll enjoy:

• A high-impact position with influence over office operations and team culture
• Opportunities to improve processes and contribute to company growth
• A collaborative environment with Directors who value initiative
• Career development in operations, HR and leadership
• Regular team events and a positive, people-focused culture
• A competitive salary of £50,000

We’re looking for an experienced Office & Administration Manager to lead UK office operations, oversee our administration and appeals team, and help maintain an organised, efficient and supportive workplace. Key Responsibilities
Administration & Appeals Management

• Lead the admin & appeals team: daily briefs, workload allocation and performance tracking
• Review and approve appeal responses; ensure PCN and appeals processing meets regulations
• Maintain and improve workflows, documentation and systems (e.g., Asana, spreadsheets)

HR & People Management

• Manage recruitment, onboarding, contracts and HR documentation
• Oversee holiday, absence and time-off processes; maintain accurate staff records
• Monitor staff KPIs, conduct performance reviews and support staff development

Office Management & Culture

• Ensure smooth day-to-day office running: supplies, facilities, mail and meeting rooms
• Support a positive workplace culture through events and staff engagement activities
• Oversee health & safety compliance and occasional banking/cheque lodgement

Process Improvement & Communication

• Provide clear operational updates to leadership and report on team/appeals metrics
• Identify and implement improvements to workflows, admin efficiency and reporting
• Keep procedures, documentation and communication clear, updated and accessible

What We’re Looking For: Essential

• Proven experience managing administrative teams or office operations
• Strong organisational, leadership and written communication skills
• Experience in HR admin (contracts, onboarding, leave management)
• High attention to detail and accuracy
• Confident using digital tools and spreadsheets (Asana experience ideal)
• Comfortable working in a fast-moving environment with shifting priorities

Desirable

• Experience training or coaching staff
• Understanding of HR policies and good practice

Personal Attributes

• Proactive, confident decision-maker with fair and empathetic leadership
• Professional, discreet and able to maintain confidentiality
• Resilient, adaptable and solution-focused under pressure

Interested?
If you’re an organised, people-focused leader who thrives in a dynamic environment, we’d love to hear from you.Please apply with your CV and a short cover letter explaining your relevant experience and why you’d be a great fit for Carflow.Job Types: Full-time, PermanentPay: £50,000.00 per yearBenefits:

• Casual dress
• Company events
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• UK visa sponsorship

Ability to commute/relocate:

• London EC1A 9ET: reliably commute or plan to relocate before starting work (required)

Work Location: In person