Vacancies

Customer Service Specialist

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Customer Service Specialist
WOWPC
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New castle, Delaware, United States
Classification symbol Customer Service
H-1B
Salary
18 - 23 USD /HOUR
Job posted on May 1, 2025
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Job Description:
Job Responsibilities
  • Responsible for handling customer communications in a professional and timely manner. Ensures customer inquiries and issues are resolved effectively to maintain satisfaction.
  • Collaborates with internal teams to support order fulfillment and service operations.
  • Maintains accurate records, tracks service data, and generates basic reports using Excel and Google Workspace tools. Actively contributes ideas to improve service quality and operational efficiency.

Qualifications
  • Strong proficiency in written and spoken English, with excellent communication skills.
  • Familiarity with Google Docs, Sheets, and Drive, as well as solid Excel skills (including formulas and basic data analysis).
  • Bachelor’s degree or above preferred.
  • A customer-oriented mindset with a responsible and proactive attitude. Logical thinking and basic problem-solving ability are essential.
  • Previous customer service experience is a plus but not required; Mandarin Chinese proficiency is a plus.

Compensation & Benefits
  • Supports OPT/CPT holders
  • 1-month probation period, with full-time conversion upon successful completion
  • Paid Time Off (PTO)
  • 401(k) plan
  • Medical and dental insurance (with partial employer reimbursement)
  • High performers may be considered for future H-1B sponsorship


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