Fish and Chip shop Supervisor

Job Position: Fish and Chip Shop SupervisorJob Summary:We are seeking a highly motivated and experienced Fish and Chip Shop Supervisor for our well-established and popular Fish and Chip Shop located in a picturesque Pitlochry. As the Fish and Chip Shop Supervisor, you will be responsible for overseeing the smooth operation of the shop, delivering exceptional customer service, managing staff, and ensuring the highest quality of food preparation and service. This position is live-out with earned tips based on hours worked.Responsibilities:1. Manage the day-to-day operations of the fish and chip shop, including opening and closing procedures, stock management, and cash handling.2. Ensure the consistent delivery of excellent customer service, ensuring customers are greeted promptly, orders are processed efficiently, and any issues are resolved promptly and professionally.3. Monitor food quality, portion sizes, and presentation to maintain the highest standards.4. Oversee staff scheduling, including assigning shifts, managing breaks, and handling time-off requests while ensuring adequate coverage during peak hours.5. Recruit, train, and supervise employees, providing ongoing coaching and feedback to maintain a high-performing team.6. Implement and enforce health and safety protocols and food hygiene standards to ensure compliance with regulations.7. Collaborate with the kitchen staff to ensure efficient and timely food preparation and delivery.8. Manage inventory and ordering, ensuring adequate stock levels and minimizing wastage.9. Conduct regular performance evaluations for staff members and provide constructive feedback for improvement.10. Handle customer inquiries, feedback, and complaints, striving to resolve issues in a timely and satisfactory manner.11. Maintain a clean and organized work environment, including equipment maintenance and cleanliness.Benefits:1. Competitive salary of £28,000.00 per annum.2. Tips based on hours worked.3. Staff discount at The Boat Country Inn, The Seaforth Ullapool, Glen-mhor Hotel, providing an opportunity to explore other culinary experiences.4. 50% discounted rate at McKays Hotel, offering discounted accommodation for personal use or for visiting friends and family.Qualifications and Skills:1. Previous experience in a similar role, preferably in the food and beverage industry.2. Strong leadership and management skills, with the ability to motivate and inspire a team.3. Excellent customer service skills and the ability to handle customer inquiries and complaints professionally.4. Knowledge of fish and chip shop operations, including food preparation, cooking techniques, and portion control.5. Familiarity with health and safety regulations and food hygiene standards.6. Strong organizational and multitasking abilities to handle a fast-paced environment.7. Effective communication skills, both verbal and written.8. Flexibility to work evenings, weekends, and holidays as required.If you are passionate about delivering exceptional customer service, have a strong background in managing food establishments, and enjoy working in a vibrant coastal environment, we invite you to apply for the position of Fish and Chip Shop Manager. Join our dedicated team and contribute to our continued success. ReplyForwardJob Type: Full-timePay: £13.50 per hourAdditional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• On-site parking
• Store discount
• UK visa sponsorship

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)
• Retail management: 1 year (preferred)
• Management: 1 year (preferred)

Work Location: In person