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Certified ServiceNow Administrator

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Certified ServiceNow Administrator
Elegant EnterpriseWide Solutions, Inc.
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Jackson, Mississippi, United States
Classification symbol Information Technology
H-1B
Job posted on July 1, 2025
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Job Description:
About this Position:
Job Title: Certified ServiceNow Administrator
Scope of Work: System Administration -
  • Serve as the primary administrator for the ServiceNow ITSM module.
  • Monitor system health, performance, and functionality.
  • Manage user roles, groups, and permissions.
  • Ensure adherence to platform governance, change control, and development standards.


Break/Fix Support -
  • Troubleshoot and resolve technical issues within the ITSM module.
  • Conduct root cause analysis for incidents and implement permanent fixes.
  • Manage incident and request queues related to ServiceNow issues.


Development & Configuration -
  • Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
  • Develop and maintain integrations with other systems, as needed.
  • Create and maintain reports and dashboards.
  • Enhancements & Continuous Improvement
  • Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
  • Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
  • Prepare for future module implementations (e.g., Public Sector Digital Services).


Training & Documentation -
  • Create and maintain system documentation and user guides.
  • Train internal staff on use and capabilities of the ServiceNow ITSM module.


Collaboration & Planning -
  • Serve as liaison between IT leadership, business units, and ServiceNow resources.
  • Participate in roadmap discussions and assist in planning future ServiceNow expansions.


Required Skills/Experience
  • 3+ years of experience as a ServiceNow Administrator or Developer.
  • ServiceNow Certified System Administrator (CSA) – Required.
  • Experience in a public sector or Medicaid environment.
  • Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
  • Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
  • Experience with JavaScript, Glide scripting, and ServiceNow APIs.
  • Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities.
  • Excellent communication and documentation skills.


Preferred/Not Required:
  • ServiceNow Certified Application Developer.
  • Experience in a public sector or Medicaid environment.
  • Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.



Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.
"No phone calls please."
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