Operations Customer Expert for Financial Services - English speaker M/H/X
World Talent Selection
Lisbon,
Lisboa,
Portugal
Customer Service
Financial Services
EU Blue Card
Tech Visa
Job posted on March 10, 2026
APPLY NOW
Job Description:
Operations Customer Expert for Financial Services - English speaker M/H/X
Detalhe da Oferta: We are recruiting on behalf of a leading international digital bank that is transforming the way customers manage their finances. Known for innovation, transparency, and customer-centric values, this bank offers modern banking solutions through a fast-growing digital platform.
This is an exciting opportunity to join a dynamic and international environment, supporting English-speaking customers.
Your Role
As an Operations Customer Expert, you will be the first point of contact for customers via phone, email, and chat, delivering high-quality support and ensuring an excellent customer experience.
Key Responsibilities
Handle customer enquiries via chat, phone, and email, aiming for first-contact resolution
Manage customer cases end-to-end, including complex issues
Support fraud investigations, disputes (chargebacks), and complaints
Identify and assist vulnerable customers with empathy and professionalism
Adapt to changing processes, tools, and customer needs
Collaborate with colleagues and contribute to continuous improvement
What We Are Looking For
C1/C2 level of English (mandatory)
Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland or for Irish market (mandatory).
Strong communication skills with a customer-first mindset
Confident decision-making and problem-solving abilities
Comfortable working with multiple systems and digital tools
Flexible, resilient, and detail-oriented
Working Conditions
Work in Office in Lisbon, Portugal
40 hours per week, 8-hour shifts + 1-hour lunch break
Rotating shifts, Monday to Sunday (24/7 operation)
Portuguese employment contract
22 days of paid annual leave + public holidays
What Our Client Offer You
Competitive salary package
Paid professional training
Health insurance from day one
Meal allowance
Performance-based monthly bonus (up to 300)
International, multicultural work environment
Career development and learning opportunities
Relocation Package (for international candidates)
Company-provided accommodation (utilities & cleaning included)
Full relocation support (costs and logistics)
Annual flight to home country
Administrative and legal support (visa, documentation, housing)
Local language classes
Why Apply?
This role offers more than just a job its a chance to build an international career while living in Lisbon, one of Europes most attractive cities, and working within the digital banking sector.
Apply now via our website https://worldtalentselection.com/positions?job=operations-customer-expert-for-financial-services---irish-market Partilhar
APPLY NOW
- 10-3-2026
- Lisboa
- Ref: 15134288
- Call Center / Help Desk
- World Talent Selection
Detalhe da Oferta: We are recruiting on behalf of a leading international digital bank that is transforming the way customers manage their finances. Known for innovation, transparency, and customer-centric values, this bank offers modern banking solutions through a fast-growing digital platform.
This is an exciting opportunity to join a dynamic and international environment, supporting English-speaking customers.
Your Role
As an Operations Customer Expert, you will be the first point of contact for customers via phone, email, and chat, delivering high-quality support and ensuring an excellent customer experience.
Key Responsibilities
Handle customer enquiries via chat, phone, and email, aiming for first-contact resolution
Manage customer cases end-to-end, including complex issues
Support fraud investigations, disputes (chargebacks), and complaints
Identify and assist vulnerable customers with empathy and professionalism
Adapt to changing processes, tools, and customer needs
Collaborate with colleagues and contribute to continuous improvement
What We Are Looking For
C1/C2 level of English (mandatory)
Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland or for Irish market (mandatory).
Strong communication skills with a customer-first mindset
Confident decision-making and problem-solving abilities
Comfortable working with multiple systems and digital tools
Flexible, resilient, and detail-oriented
Working Conditions
Work in Office in Lisbon, Portugal
40 hours per week, 8-hour shifts + 1-hour lunch break
Rotating shifts, Monday to Sunday (24/7 operation)
Portuguese employment contract
22 days of paid annual leave + public holidays
What Our Client Offer You
Competitive salary package
Paid professional training
Health insurance from day one
Meal allowance
Performance-based monthly bonus (up to 300)
International, multicultural work environment
Career development and learning opportunities
Relocation Package (for international candidates)
Company-provided accommodation (utilities & cleaning included)
Full relocation support (costs and logistics)
Annual flight to home country
Administrative and legal support (visa, documentation, housing)
Local language classes
Why Apply?
This role offers more than just a job its a chance to build an international career while living in Lisbon, one of Europes most attractive cities, and working within the digital banking sector.
Apply now via our website https://worldtalentselection.com/positions?job=operations-customer-expert-for-financial-services---irish-market Partilhar