French Speaking Customer Experience & Support Specialist

Are you ready for an exciting international career move? We are seeking enthusiastic professionals with native-level or fluent French to join our multicultural team supporting prestigious global brands in Portugal. In this role, you will act as the primary point of contact for French-speaking customers, delivering exceptional digital and customer care solutions across various communication channels (phone, email, chat). Key Details & Working Conditions Schedule: 40 hours/week, rotating shifts, 2 rest days per week (not necessarily consecutive). Contract Type: Initial 12-month predictable contract, renewable up to an additional 12 months. Permanent contract eligibility after 2 years. Paid Training: Comprehensive initial training provided (1 to 4 weeks). Training compensation: €185.60 per completed training week (€37.12/day). Accommodation: Option for fully equipped shared company accommodation for 14 months (includes rent and bills for international candidates living> 100 km from Lisbon). Work/Live Permit & Legal: Full administrative support for residence permits, social security, and NIF (Tax Number) acquisition. Flights & Arrival: Airport pickup upon arrival. Initial flight reimbursement up to the approved budget after 9 months of successful integration. Annual complementary round-trip flight back to home country after 12 months. Compensation & Benefits Package With Accommodation Option: Base Salary €760.00/month + Accommodation Benefit €200.00/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.66/month Without Accommodation Option: Base Salary €931.43/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.67/month Additional Benefits: Free private health insurance with Allianz from day one after contract signing. Requirements & Ideal Profile Language Skills: Native or near-native fluency in French (written and spoken), combined with a good working knowledge of English. Education: High school diploma completed (minimum requirement). Documentation: Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record (Certificate No. 3 issued within the last 3 months). Soft Skills: Customer-centric mindset, strong communication skills, multicultural adaptability, and eagerness to embark on an international adventure.